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LUXURY VILLAS ISTRIA
H.M.Z. Villa d.o.o. 
Authorized Representative: Gerhard Zand
Ulica grada Vukovara 269F 10000 Zagreb · Croatia 

Phone +38 599 423 49 85
E-mail: office@hmzvilla.com
 www.hmzvilla.com

 Registration Number: 080987039 Commercial Court Zagreb
The fully paid-in share capital amounts to  20,000 HRK

 OIB 46956860619
UID No.: HR46956860619

ERSTE&STEIERMÄRKISCHE BANK d.d., Jadranski Trg 3/a, 51000 Rijeka
IBAN: HR4524020061100813321
SWIFT:ESBCHR22

Concept & web design:
Katharina Rehberger
www.rinkath.com

Terms & conditions

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We thank you for your booking and ask you to consider the following:

Introductory notes

The company H.M.Z Villa d.o.o. provides accommodation and entertainment services in accordance with the General Terms and Conditions, and in accordance with the confirmation and specification of the respective booking. H.M.Z Villa d.o.o. is not liable for any circumstances beyond our control, such as wars, terrorism, insurgency and riots, strikes, natural disasters and natural disasters, epidemics, prohibitions and restrictions by local authorities and others.

Bookings and payment

Upon making the booking, the guest confirms that he has been informed of these terms and conditions and accepts them in their entirety. At the time of booking, the guest must provide all information requested during the booking process. Inquiries and bookings are accepted via our website, mail, e-mail, fax, telephone or in person at our reception. All the following is already due to its introduction for both the guest and the H.M.Z Villa d.o.o. binding. In order for the booking to be considered effective, the guest has to pay a down payment i. H. v. [30]%. The booking confirmation must be presented upon arrival at the reception. The balance of the bill must be paid at the latest on the start date of the claim at the reception of the accommodation.

Tourist tax

The tourist tax is payable directly to the reception of the accommodation when checking in the guest.

Service prices

The service price represents the amount stated in the price list, expressed in Croatian Kuna (HRK) per day. H.M.Z Villa d.o.o. reserves the right to change the performance prices at any time. Guests who have paid a deposit or an acceptable booking guarantee are guaranteed by H.M.Z Villa d.o.o. the current prices of the booking made.

Duties of H.M.Z. Villa d.o.o. towards the guests

The duty of H.M.Z Villa d.o.o. there is continuous concern for the quality of the service provided, in accordance with the law, professional rules and customary practices and customs in the tourism and catering industry. H.M.Z Villa d.o.o. is not liable for the loss or damage of personal belongings, injuries, accidents or deaths during the stay of the guests. The guests use all contents of H.M.Z Villa d.o.o. at your own risk.

Duties of the guests

The guests have to follow the house rules. H.M.Z Villa d.o.o. reserves the right to terminate the contract without notice if the prescribed regulations of the house rules are not complied with despite previous reminders.

No-smoking-rule

According to the Law on Restriction of the Use of Tobacco Products, smoking in the objects is not allowed.

Night rest

From 11:00 pm to 7:00 am is the time of night's sleep, so we ask the guests to be friendly and not disturb other guests by noise.

Pets

Pets are allowed / disallowed (subject to prior notification). The fee for a pet is [15] Euro per day.

Booking cancellation

If the guest wishes to change or cancel the booking made on his request, he must do so in writing (by e-mail, post or fax).

The booking can be canceled anytime before arrival. The following fees apply for cancellations:

[- 60% for a cancellation of 21 to 15 days before planned service;
- for a cancellation of 14 to 8 days before use 80%;
- for a cancellation of 7 to 0 days before use 100%; and
- for the cancellation of a last minute booking 100% of the total price of the reservation.]

In case of late or early arrival the full price of the reservation must be paid.
All fees mentioned in this article are payable within [14 days] from receipt of confirmation of booking cancellation.

Arrival and departure

Guests can check in any time after [4] pm on the day of arrival.
Guests are required to vacate the accommodation unit by [10:00] on the day of departure at the latest.

Parking

At the premises in which guests are located, guests have free parking available.

Deposit for damages

When checking in (villas in Vabriga), the guest is required to pay a deposit of EUR [900].
At check-in (Villas Helena Porec) the guest is required to pay a deposit of EUR [1500].
The deposit will be returned in full to the guest upon check-out if no damage has been done to the property.

Damages

The Guest undertakes to reimburse all costs of damage or loss incurred as a result of intentional or unintentional acts committed by himself or by other persons staying on holiday with him. The guest is liable for the damage in full amount of damages.

Protection of personal data

H.M.Z Villa d.o.o. is committed to maintaining the privacy of all guests. All data related to the guests are kept strictly confidential and are only accessible to the employees who need this data to carry out their activities.

Complaints

The guest is entitled to submit his written complaint in the object itself or by post, remote data transmission or fax. H.M.Z. Villa d.o.o. has to answer the complaint in writing within 15 days of its presentation.

Jurisdiction

All disputes or disagreements shall be settled by consensus, in a manner acceptable to both parties. If such a settlement can not be brought about, the competent court in Zagreb is responsible for any legal dispute.